Telephone Call Accounting - Fraud Prevention Tool

Telephone call accounting is the most effective tool that business can use to control telephone fraud. It's a multi-billion dollar business expense and it's growing exponentially.

See also: Telephone Expense Management - preventing phone fraud

Forms of Telephone Fraud

• DISA (Direct Inward System Access
• Calls to irregular destinations
• Dial through fraud
• Breakout calls
• War Dialing (high volumes of short duration inbound calls)
• Calls to maintenance ports
• Fraudulent calls
• Telephone abuse
• Premium rate calls

Legacy call software provides a means of identifying phone fraud by highlighting anomalies and exceptions via periodic reporting. Current generation solutions are more proactive. They are event driven and enable real time detection.

The latest generation of call management software provides 24 x 7 protection. Call records are continuously monitored. They are matched against thresholds and trigger points, which when breached immediately trip alarms notifying administrators via email, text or screen pop.

The convergence of voice and data in the modern business phone system is one of the main contributing factors to the increasing scale of phone fraud. The VoIP PBX is a computer and susceptible to threats from viruses and hackers in the same way as a networked PC. VoIP fraud hasn't received much headline attention, but the number of reported incidents is increasing, which is possibly a consequence of both an increase in the uptake of VoIP business phone systems, but also VoIP call accounting solutions.

Real-Time Call Accounting Software

In addition to detecting phone fraud, current generation telephone call accounting systems also have the ability to monitor and alert managers in real-time of events including:

• Malfunctioning switches.
• Calls to emergency numbers.
• Queues, response times, drop outs exceeding specified thresholds.
• Calls to and from head hunters, competitors ...
• Breaching of departmental telephone budgets.

The ability to access today's web based call accounting solutions from nearly anywhere further assists in achieving early detection and prevention of phone fraud.

See also: Call Accounting Systems - the business case and

Call Accounting Solutions - no longer just accounting

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