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Call Software - featuresOver and above the standard features of call software, there are others that may deliver an even faster return on investment. Telecom Expense Management - standard features
These features have been available from telecom expense management systems since the earliest days. Call Accounting Software - additional featuresThe leading call accounting systems now include additional functionality that reflect advances in technology and the fact that even small businesses can operate globally. 1. VoIP call accounting: it's no longer sufficient that call software integrate via serial/COM ports. Direct connection via LAN is required to integrate effectively with VoIP PBX based business phone system. See also: PBX Call Accounting
2. Real time 24/7 telephone fraud alarms: fraud is a major business expense and the use of IP technology can increase exposure. Call accounting systems must be capable of monitoring call records in real time and immediately sending alerts via email, screen message or a text message triggered by an SNMP trap. 3. Real time alarms: triggered by user defined conditions and events that may include: faulty switches, premium rate calls, long duration calls, long distance calls, out of hours calls, calls to emergency numbers, calls from and to competitors, calls from and to headhunters ... 4. Call center monitoring software: call software supporting real time alarm functionality is used to monitor call center metrics including:
5. Auto-scheduling of reports: instead of manually running reports, they are scheduled once and thereafter generated automatically. Not only generated but also delivered to the desktop in accordance with personalized schedules in whatever format is required: Excel, Word, Crystal Reports, PDF, HTML, comma delimited ... 6. Multiple PBX connectivity. Large enterprises require centralized call software to achieve effective management of their business phone systems. Instead of duplicating call managements software at each location they need just one system, even if there are hundreds or thousands of PBX's on a network. Users can access these systems from anywhere via secure SSL internet connections and web a interface. 7. Breakout Call Cost Mapping: in multi-PBX environments there can be a problem with accurate call cost allocation because the cost of calls is recorded against the last leg in a call sequence. This feature corrects the error by re-allocating costs back to the originator. In the case of communication intensive businesses the misallocations would otherwise compromise the accuracy of the call accounting system and accountability for expenses. 8. Tariff table importation: essential in a world where tariffs are changing continually and businesses are using multiple carriers. Required for phone bill verification and reconciliation. It's estimated that up to 30% of business phone bills are inaccurate in favor of the carriers. 9. Data import and export utilities: enable call software to integrate and share data with other business applications. Sophisticated call accounting solutions have at their core a database of details on trunks, extensions, departments and employees that can be synchronized with corporate directories, Microsoft Outlook, CRM's etc. via LDAP compliant import-export utilities. Except in the case of a very small business it's impossible to maintain this information manually. Modern call software provides features that were not envisaged when telecom expense management systems were first developed. They are responsible for dramatically increasing their effectiveness. See also: Free Call Accounting Software - is it worth the price How to Skype - get a personal Online Number |
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