Call Accounting Solutions - no longer just accounting

Call accounting solutions are now commonly packaged with a small business phone service.. Service providers are adding these tools to their portfolios as a means of attracting and retaining customers.

Until recently few service providers included call management software in their offerings. There was an assumption that because VoIP calls are free or cheap there was no requirement for call accounting software.. We now know that VoIP calls aren't always free and in addition to telephone expense management there is also vital management information to be gathered from the use of these tools.

In an age of converged voice and data communication, telephone call accounting has a role to play in the acquisition of business intelligence. There is no more critical channel of business communication than the business phone. Consequently there is a compelling logic to using hosted VOIP PBX services, especially when combined with business intelligence tools.

A business owner investing in a small business phone system is taking a significant gamble on the direction of business communication technology. There is no need to take that risk if specialists in communications technology are willing to offer hosted alternatives that involve no long term lock in.

• Nothing to install.
• Managed by specialists 24 x 7
• Future proof
• No capacity limitations
• No constraints on growth
• No capital expenditure

Call accounting systems have evolved into communications management systems. It's a trend that will continue as we find new ways of leveraging IP communication technology to increase business productivity.

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